Frequently asked questions

How and when will I receive my individual reward(s)?

As soon as someone makes a purchase using your code, you'll see a credit for $10 in your account.

As soon as someone makes a purchase using your code, you'll see a credit for $10 in your account.

Do any of the rewards expire?

Rewards do not expire! They can be redeemed towards any product.

Rewards do not expire! They can be redeemed towards any product.

Is there a limit to how many friends I can refer or the rewards I can earn?

There's no limit. Share the code with your friends, family, co-workers and on social media. Each time they purchase they get $10 off and you get $10 in your account.

There's no limit. Share the code with your friends, family, co-workers and on social media. Each time they purchase they get $10 off and you get $10 in your account.

What conditions must be met for me to earn the reward?

Each referral simply needs to use your promo code to save $10. You'll see a credit for their purchase in your account and can use it right away.

Each referral simply needs to use your promo code to save $10. You'll see a credit for their purchase in your account and can use it right away.

Will my friend have to use the link that I specifically provided so that you can associate me with the referral?

Yes please! On the backend, this link helps connect your account with the $10 credit so that it lands in the right place.

Yes please! On the backend, this link helps connect your account with the $10 credit so that it lands in the right place.

My referral forgot to use my referral link. Is there a way to track it back to my account?

Unfortunately, we're not able to add a credit once the order has been placed, since it's an automatic action that's triggered once the order is placed.

If this happens, reach out and we can try to reimburse you in another way.

Unfortunately, we're not able to add a credit once the order has been placed, since it's an automatic action that's triggered once the order is placed.

If this happens, reach out and we can try to reimburse you in another way.

What happens if my friend cancels their subscription or deletes their account?

It won't affect you credit if your friend cancels their account, refunds their order or deletes their account on vellumwellness.com. They just need to have purchased an order using your referral link.

It won't affect you credit if your friend cancels their account, refunds their order or deletes their account on vellumwellness.com. They just need to have purchased an order using your referral link.

Who is eligible to be a referral?

Anyone that hasn't ordered using your link yet. Even if they've previously ordered from Vellum.

Anyone that hasn't ordered using your link yet. Even if they've previously ordered from Vellum.

How do I refer friends?

We say get creative! You can share it via social media, email and Whatsapp. The more people that order using your code, the more free Vellum you get!

We say get creative! You can share it via social media, email and Whatsapp. The more people that order using your code, the more free Vellum you get!

How do I know when I've successfully referred someone?

You'll receive a very excited email from us as soon as their order goes through. You can then login to your Vellum account and check it out!

You'll receive a very excited email from us as soon as their order goes through. You can then login to your Vellum account and check it out!