Find information about our in house formulations, products, shipping, returns and billing.
We trade in time which is the only true luxury that exists. While we practice traditional luxury methods, like meticulous design and quality materials, the main reason we exist is to help you make the most of your time.
Vellum was born on the internet. Vellum exists in many paradigms, in both the physical and digital world. Our products are made and manufactured at our vertically integrated lab in Vancouver, Canada.
Vertically integrated means everything happens here, each step, from concept to creation, from design to formulation. All of our testing, manufacturing, branding, shipping and even social media happens at our 50,000 square foot facility in Vancouver, Canada.
Our oils are carefully chosen for their sustainability, quality and potency. We source worldwide, and diligently ensure that all imported oils are only of the highest quality.
Do you offer free samples?
Yes, our formulator is always working on something new and exciting in the lab, and we routinely include samples of yet to be released products in all Early Adopter packages.
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All of our oils are 100% pure, with no additives (such as synthetic fragrances or colours). All oils are housed in recyclable glass bottles. Our packaging is sustainably produced and multifunctional. Our Mood Memory diffuser is made from high grade, BPA free plastic.
While some of our oils are certified organic, we choose not label them as such because it doesn’t really matter. The certification process across international borders is unequal and political as worldwide regulation is difficult. Rather, we focus on supporting farmers who do not use pesticides on their crops and who follow sustainable farming practices.
One quick google search and you’ll find out that “therapeutic grade essential oils” is basically a marketing term, as there is no governing agency or organization regulating this. But, there are differences in essential oil qualities. Simply put, higher grade essential oils are obtained from a complete, uninterrupted distillation process. We source higher grade essential oils because these are the oils which deliver therapeutic benefits as they contain a higher proportion of esters, phenols and constituents. We avoid lower grade essential oils because they’re often stripped of their mental benefits during the refining process.
It’s 2018. No.
While lavender essential oil and lemon essential oil both contain powerful all-natural antihistamine properties and can help alleviate allergies, there are some essential oils that can actually cause an allergic reaction. This is typically seen when there is an existing allergy to the fruit or plant matter from which the oil is derived.
No. All of our oils are 100% pure essential oil, with no added fillers, preservatives or additives.
Yes, however essential oils are very potent, and children should only be exposed to minuscule amounts. Lavender is the safest essential oil, and a favourite for children. Each oil comes with a user guide complete with safety information, additional uses and blending suggestions. Please consult this for more information.
Our minimum for free shipping is $100 dollars in Canada and the USA. Orders which qualify for free shipping include a complimentary gift for being an Early Adopter in our Vellum Insider Program.
Of course! We ship to the US via Fedex.
Yes, but shipping might be a bit pricey. Email us at firstname.lastname@example.org and we can work out the details.
Orders in Canada are shipped through Canada Post and FedEx. Each order ships in 3-5 business days. USA orders will arrive in 4-9 business days.
Let us know at email@example.com and we’ll sort it out for you.
Our prices are in Canadian dollars. All US customers will be charged the equivalent USD price at checkout.
Once you hit the “confirm” button on the check out screen, the authorization process will begin. Once your card is approved, it will be charged and fulfilment and shipping of your order begins.
Yes. All of your information, including saved payments can be changed or removed through your account page.
Please email firstname.lastname@example.org within 30 days of receiving your order, and we will assist you with your return.