Find information about our in house formulations, products, shipping, returns and billing.

FAQ
Where are you located?

Our products are made and manufactured at our vertically integrated lab in Vancouver, Canada. Vellum was born for the internet and exists both online and at select retailers like…

How are your materials sourced?

Our oils are carefully chosen for their sustainability, quality and potency. We source worldwide, and diligently ensure that all imported oils are only of the highest quality.

Do you offer free samples? 

Yes, our formulator is always working on something new and exciting in the lab, and we routinely include samples of yet to be released products in all packages.

How can I get in touch?

Get in touch: connect@vellumwellness.com

Press: press@vellumwellness.com

 

 

Products
Are your products natural?

The term “natural” seems to have different connotations thanks to all of the smoke and mirrors in the beauty industry. We can speak to our products being triple tested for quality, stability and purity, with no additives (such as synthetic fragrances or colours.) All of our oils are 100% pure, housed in recyclable glass bottles. Our Mood Memory diffuser is made from high grade, BPA free plastic.

Are your products organic?

While some of our oils are certified organic, we choose not label them as such because it doesn’t really matter. The certification process across international borders is political as worldwide regulation is difficult. Rather, we focus on supporting farmers who do not use pesticides on their crops and who follow sustainable farming practices.

Are your essential oils therapeutic grade?

One quick google search and you’ll find out that “therapeutic grade essential oils” is basically a marketing term, as there is no governing agency or organization regulating this. But, there are differences in essential oil qualities. Simply put, higher grade essential oils are obtained from a complete, uninterrupted distillation process. We source higher grade essential oils because these are the oils which deliver therapeutic benefits as they contain a higher proportion of esters, phenols and constituents. We avoid lower grade essential oils because they’re often stripped of their mental benefits during the refining process.

I have a nut allergy, are your products still suitable?

If you have an existing allergy then the fruit or plant matter from which the oil is derived may cause an allergic reaction. We advise you to steer away from products which you may be allergic to.

Are essential oils suitable for children?

Essential oils are great for relaxing children and encouraging mindfulness. Essential oils are very potent, and children and adults alike should only be exposed to minuscule amounts. We recommend running the diffuser for up to 6 hours per day. Each oil comes with a user guide complete with safety information, additional uses and blending suggestions. Please consult this for more information.

Are essential oils safe for pets?

Essential oils are generally safe for pets as long as you use 1-2 drops in your diffuser and diffuse for a short period of time (1-2) hours in a spacious area of your home. Certain oils are better to avoid if you’ll be diffusing in a more concentrated area.

Oils to avoid: Eucalyptus, Geranium, Grapefruit, and Lavender

Are essential oils safe to use while pregnant?

All of our essential oils are safe to use during pregnancy and having a diffuser in the labour room creates a warm, and calming atmosphere. We recommend Chamomile, Bergamot, Eucalyptus and Geranium for their ability to reduce pain naturally.

 

 

Shipping
What is your minimum for free shipping?

Our minimum for free shipping is $50 dollars in Canada and the USA.

Do you ship to the USA?

We ship to the US via Fedex.

Do you ship internationally?

Yes, email us at connect@vellumwellness.com and we can work out the details.

How long will my order take to arrive?

Orders in Canada are shipped through Canada Post and FedEx. Each order ships in 3-5 business days. USA orders will arrive in 4-9 business days.

What to do if I haven’t received my order?

Let us know at connect@vellumwellness.com and we’ll sort it out for you.

Billing
What currency are your prices in?

Our prices are in Canadian dollars. All US customers will be charged the equivalent USD price at checkout.

When will my credit card be charged?

Once you hit the “confirm” button on the check out screen, the authorization process will begin. Once your card is approved, it will be charged and fulfilment and shipping of your order begins.

Can I remove a saved payment?

Yes. All of your information, including saved payments can be changed or removed through your account page.

Returns
What is your return policy?

Please email connect@vellumwellness.com within 14 days of receiving your order, and we will assist you with your return.

Email us at connect@vellumwellness.com or fill in the form below.